Last updated: August 7, 2026
This Refund Policy applies to services purchased from Mara One IT ("we," "us," "our"), including trading bot deployment, blockchain infrastructure, and exchange platform deployment/hosting Services.
Our Services involve custom technical work — server provisioning, configuration, integration, and deployment — performed on a per-engagement basis. Because work begins promptly and often involves irreversible setup (e.g. server provisioning, API integration), refund eligibility differs from standard retail purchases.
If you cancel an engagement in writing before any work has started, you are entitled to a full refund of any deposit or advance payment made.
Once work has started, fees for time and resources already spent are non-refundable. If the engagement is cancelled partway through, we will invoice or retain payment only for work completed up to the cancellation point, and refund the remainder where applicable.
If we fail to deliver the agreed scope of work due to fault on our part, you are entitled to a full or partial refund corresponding to the undelivered portion, at our discretion, or a redo of the work at no additional cost.
For recurring or subscription-style maintenance and hosting Services, refunds for the current billing period are not provided once the period has started; you may cancel to stop future charges.
Contact us at [email protected] with your engagement details and reason for the request. We aim to respond within 3–5 business days.
We may update this Refund Policy from time to time. The current version applies to engagements entered into after the "Last updated" date above.